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FAQ

General

How was Luãre founded?

Please read more about our heritage story on our Story page.

What does Luãre mean?

The name "Luãre" was inspired by a moment of peace and balance. It came from Portuguese where "lua" means 'moon' and "mare" means 'ocean'. The combination of these words symbolizes light and harmony, both externally and internally. Read more about this story in the interview with our Founder, Monika Frydrych.

Do you offer any discounts or promotions?

All special promotions are announced via our social channels and newsletter. Please subscribe to our newsletter at the bottom of this page if you haven't already so that you can be kept up to date and receive subscriber exclusive deals.

We always offer a 15% discount when you create your own collection of 3 products - you can do it here.

Products

It will be my first time trying Luãre. What product do you recommend?

If we had to recommend one product for all hair types, we’d suggest our Elixir Hair Oil. It’s the ultimate, essential multipurpose oil for hydrating, nourishing, and adding shine. Our Coastal Comb is also a great choice as a grooming tool — it detangles, styles, and massages the scalp. However, the best products for you will depend on your specific needs.

Are Luãre products suitable for all hair types?
Yes, Luãre products are designed to be suitable for all hair types. Depending on your hair’s type and thickness, you can adjust the amount you use to achieve the best results for your unique needs
I have naturally curly hair. Which Luãre products do you recommend for curly hair types?

While all of our products work well for every hair type, we particularly recommend the Elixir Hair Oil and The Signature Conditioner for curly hair. These products are packed with oils and nourishing ingredients that help define curls and waves. Additionally, our Coastal Comb is ideal for curly hair, thanks to its wide-tooth design that detangles gently. For drying, our 100% cotton Hair Hug Towel with a soft, waffle texture is perfect for plopping and preserving curl definition.

Can I use Luãre products in combination with each other?

Absolutely! All Luãre products are designed to be effective on their own and to work seamlessly together, complementing each other like a capsule wardrobe, but for your hair. Our Signature line provides comprehensive care, while The Elixir Hair Oil boosts shine and nourishment. Additionally, our accessories are thoughtfully crafted to match, allowing you to create a perfectly coordinated collection of combs, clips, and barrettes.

Should I use The Elixir Hair Oil on wet or dry hair?

You can apply The Elixir Hair Oil both on wet or dry hair. With this concentrated product, less is more, and the dosage depends on how you use it. For wet hair, to seal in moisture and close the hair cuticles, we recommend using 1-2 drops for short or fine hair. For thicker, longer, or curly hair, consider using 2-3 drops. For dry hair, apply 1 drop after styling for extra hydration and shine. Please see the complete How to Use instructions on the product page.

What ingredients are in your products?
Our products feature plant-based and science-backed formulas made of the highest quality ingredients. For detailed ingredient lists, please visit our ingredients page
Where are your products manufactured?

All our cosmetics are produced in a renowned, women-owned laboratory in Poland, certified with international GMP standards.

Accessories such as combs, claws, barrettes and brushes are handmade in Switzerland and France, while textiles are sourced from Poland and Turkey.

I'm allergic to certain ingredients - how do I know your product is safe for me?
We list all ingredients on our product pages for transparency. Additionally, our cosmetics undergo a detailed dermatological testing to ensure suitability for sensitive skin. If you have specific allergies, we recommend consulting the ingredient list with your dermatologist.
Are your products cruelty-free?
Yes, adhering to European Union regulations, we do not conduct animal testing or engage in commercial exchanges with countries that require animal testing.
Are your products organic?

While our formulas are primarily plant-based and contain a high percentage of certified ingredients, they are not certified organic.

Are your products vegan?
Yes, all Luãre formulas are vegan-friendly, with the exception of The Coastal Brush nº1, which contains ethically sourced boar bristles collected through gentle combing practices.
Can I use your products if I have sensitive skin?
All our products are dermatologically tested for normal or sensitive skin (for products that have a direct contact with the skin, like The Signature Shampoo). However, we recommend reviewing the ingredient list and performing a patch test before full application if you have known sensitivities.
How can I find out if a product is suitable for my hair type?
Our products are designed with a "capsule wardrobe" concept in mind, offering perfectly balanced formulas that are multifunctional and suitable for all hair types. Each product is crafted to address various hair needs and provide comprehensive care. For detailed information on how each product can benefit your specific hair type, please refer to the product descriptions on our website.
Where do Luãre ingredients come from?
Our ingredients are sourced from around the world to ensure the highest quality and effectiveness. We carefully select each ingredient based on its origin and benefits. For specific ingredient origins, please refer to the ingredient list on our product pages.
How do you ensure the quality of your ingredients?
We work closely with trusted suppliers and conduct rigorous quality checks to ensure that all ingredients meet our high standards. Each ingredient is selected for its purity and efficacy, and we ensure that they comply with international quality regulations.
I recently started using Luãre products. It didn't work for my hair…
We’re sorry to hear that you're not having a favorable experience with Luãre products. It’s important to remember that it might take some time for your hair to adjust to new formulations. We test our products on various hair types, textures, lengths, and scalp sensitivities to ensure they work effectively for a wide range of individuals, but every person has different needs. We recommend giving our products a bit more time, as we truly believe they can improve the condition of your hair over the long term. It’s also important to stick to application instructions - for example, for The Elixir Hair Oil, just a drop or two is usually sufficient for optimal nourishment and moisture. We hope this helps and that you’ll consider continuing to try our products!

Packaging & Recycling

1. Plastic bottles / screw caps & plugs
  • Empty: Ensure the bottle is completely empty.
  • Clean: Rinse the bottle thoroughly to remove any residue.
  • Recycle: Dispose of the bottle in your local recycling bin designated for plastics. Check your local recycling guidelines to ensure it’s accepted.
2. Glass Bottles
  • Empty: Ensure the bottle is completely empty.
  • Clean: Rinse the bottle thoroughly to remove any residue.
  • Recycle: Dispose of the bottle in your local recycling bin designated for plastics. Check your local recycling guidelines to ensure it’s accepted.
3. Droppers
  • Empty: Ensure the dropper is empty.
  • Disassemble: Separate the plastic and glass parts of the dropper.
  • Clean: Rinse both the plastic and glass components.
  • Recycle:
    • Plastic Part: Dispose of the plastic part in your local recycling bin designated for plastics.
    • Glass Part: Place the glass part in the recycling bin for glas
4. Carton Boxes
  • Empty: Remove any contents and ensure the box is empty.
  • Recycle: Fold the box flat and place it in the paper or cardboard recycling bin.
5. General Recycling Tips
  • Check Local Guidelines: Recycling rules can vary by location. Check your local recycling guidelines to ensure proper disposal.
  • Avoid Contamination: Ensure all containers and parts are clean and free from product residue to avoid contamination of the recycling stream.

For more detailed recycling information specific to your area, please consult your local waste management facility or recycling center.

Is Luãre packaging eco-friendly?
We strive to use recyclable materials and mindful practices in our packaging. Read more about our Mindful Luxury™ Standards here.

Delivery & Returns

What are your shipping options?

We offer both domestic and international shipping options within EU and a few countries outside European Union. Shipping costs and delivery times vary based on your location and selected shipping method. Please proceed to the checkout to view specific details.

How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your shipment on our carrier’s website.
Do you offer international shipping?

Yes, we offer international shipping within UE and a few countries outside: Switzerland, Norway, USA, Japan, United Arab Emirates, India, China. Delivery times and costs will vary based on your location. Please proceed to checkout for detailed information.

Do you ship to North America / South America / Asia / Australia / New Zealand / Africa / Russia / Middle East?

We ship to USA, Japan, United Arab Emirates, India, China.

What should I do if my order is delayed?
If your order is delayed, check your tracking link and contact the delivery company directly. If you still need assistance, please reach out to us at hello(at)luarebeauty.com.
Can I change my delivery address after placing an order?

 To change your delivery address, please contact our customer service team as soon as possible. Address changes can only be made before the order is processed and shipped.

What should I do if I receive a damaged or incorrect item?
Contact our customer service team immediately if you receive a damaged or incorrect item. Provide your order number and details of the issue, and we will assist you promptly.
Can I return or exchange products?
We accept returns and exchanges for unopened and unused products within 14 days of purchase. Please visit our Delivery & Returns page for detailed instructions.
How do I check the status of my order
You will receive an order confirmation email with your order number and receipt. Our warehouse team will process your order, and once it’s shipped, you’ll receive a tracking link via email. If you haven’t received a confirmation email or your package is overdue, please contact us at hello@luarebeauty.com.
My order is delayed. What should I do?
Occasional delays may occur due to network issues, weather events, or peak holiday periods. Check your tracking link and contact the delivery company directly. If you need further assistance, contact us at hello@luarebeauty.com.
What if I did not receive an order confirmation email?
Check your SPAM inbox and verify if the payment was successfully processed. Ensure your email address was entered correctly. If payment has been deducted but you haven’t received a confirmation email, contact us at with your details for assistance.
How will I be refunded?
  • Original Payment Method: Refunds will be processed to the same payment method used for the original order. Notify us if your account details have changed.
  • Gift Cards: Refunds will be issued as an e-Gift Card sent to your email, which can be used for future purchases. Gift Cards are tied to the email used for the original order and cannot be transferred.
  • Part Refund, Part Gift Card: If your order was paid with a combination of Debit/Credit Card and Gift Card, refunds will be processed accordingly.
Late or missing refunds (if applicable)
If you haven’t received your refund, first check your bank account again. Contact your bank, as it may ta
What happens if the refunded amount is incorrect?
If the refunded amount is incorrect, contact us and will resolve the issue as quickly as possible.

Payments

Which payment methods do you accept?
We accept the following payment methods:
  • Credit Cards: Mastercard, VISA, Maestro
  • PayPal
  • Apple Pay
  • Google Pay
Other credit cards are not accepted but can possibly be added to a PayPal account after which you can then pay your order on our website using PayPal.
In what currency can I pay my order?
If you are purchasing from our EU website, all payments will be handled in Euros.
Will I have to pay import duties?
If you placed an order for EU address, you will not have to pay import duties to receive your order.
Where can I find my invoice / receipt?
You receive an order summary in your order confirmation email after you have placed an order. The receipt will be attached to this email. You can also find your order history in your Luãre account. If you wish to receive an invoice, please make a note when placing the order and contact our Customer Experience team at hello@luarebeauty.com so we can send it to you.

Content Creators

Do you collaborate with content creators?

Yes, we love collaborating with content creators who align with our brand values. Please reach out to us via this application form for potential partnership opportunities.

How can I apply to be Luãre brand ambassador?

To apply to be Luãre brand ambassador, please fill out the application form on our For Creators page.

How do I receive products for review?
If you are selected for a specific campaign or collaboration, we will contact you directly and send you the products according to the terms of our agreement.

Contact Details

How can I contact customer support?
You can reach our customer support team via email hello@luarebeauty.com or by filling out the contact form on our website.
How can I reach your media/press team?
For media inquiries or press-related questions, please contact our team at hello@uarebeauty.com. We are happy to provide press releases, high-resolution images, and other media materials.

B2B / Wholesale

Do you offer B2B or wholesale options?

Yes, we offer B2B opportunities. If you are interested in presenting Luãre products in your store, please contact us at business(@)luarebeauty.com for more information on pricing, terms, and conditions.Please note that we only work with selected partners who share our brand values of quality, mindful luxury and ethical practices.

What are your minimum order requirements for wholesale?

Our minimum order requirements for wholesale vary depending on the product and the nature of the partnership. Please contact us at business(@)luarebeauty.com for specific details and to discuss your needs.

Do you offer exclusive distribution agreements?
We may offer exclusive distribution agreements on a case-by-case basis, depending on the market and potential partnership. If you are interested in discussing exclusivity, please reach out to us to explore the possibilities.
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